I wanted to say thank you for a great product and great customer service. Trying to decide which Fiskars lopper best suited my needs (and with no help whatsoever from a certainI hardware store known for its sausage sandwiches ...), I chatted online with one of your staff, placed my order and voila! Delivery to my door within a few days. So simple and so satisfying to attack all those pesky branches with ease using my wonderful FIskars lopper!. Thank you Rock Around The Block. You guys are brilliant. Now, if only you sold household plumbing supplies too :)
Can I just compliment you on your after sales service, replacement part arrived within a few days of reporting fault , It is a pleasure to deal with your company
Hi Phil, Thank you very much for repairing the mower. I will be very careful with it in the future. I would like to you add this to the testimonial page for RATB if you would like:
"I would like to express my sincere thanks to Phil and the team for the service in helping troubleshoot our recently purchased mower. We are experienced generation Y online shoppers and RATB has been the best service we have received in the 13 years we have been shopping online. I can highly recommend RATB for their products and level of professionalism."
I have been buying products from Rock Around The Block for years now. Their products are second to none and they back their products with excellent customer service. Nothing seems to be a problem for these people. Yes, you can buy products from big department store type hardware that sell cheap products but why would you, when you have a company that sells QUALITY, that last for years, with an excellent back up.
Thank you for your clear, concise and prompt reply. You have made more sense in one paragraph than all the experts I have spoken to thus far. Many thanks for you efforts. Kind Regards.
Many thanks again, pump fixed and going well, light cleaned and silicon spray on o rings/ seals.
Mum said to pass on her thanks too
Thought I'd let you know that the pump and light that I purchased (in March) for small water fountain is working well, thanks for your help.
Hi Phil, Everything has arrived safely and all is working fine. Thankyou for your help amd assistance. Will not hesitate to recommend R.A.T.B. All the best. Regards
Hi Richard, The Jebao 400 fountain pump arrived yesterday, works great. Wanted to say thankyou for the excellent service. Regards
Order arrived this morning. Thanks for the prompt shipping of the order. Good Service! Regards
I meant to write a while ago but I was very busy organising the event that we needed the power travel adaptors for! Just wanted to say thankyou for helping with order and delivering so quickly, much appreciated. Kind regards.
Thank you so much for your fantastic customer service, I have received the Fiskars weeders this morning right in time for Fathers Day. I will recommend you to all my family and friends.
Just want to thank you so much for delivering our new pond pump last night. It was greatly appreciated and the fish are much happier....
Hello Rock around the block staff, I'd like to commend you on your level of service and speed of delivery, your webpage is the best page I've seen not only for product pricing, but also assistance via your forum, your in store service is extremely good, with knowledgable and more inportantly helpful staff, we are in the process of installing a larger water feature in our garden and we will certainly be returning. I hope you get a lot of e-mails like this, it is hard to find a store with the right gear, at the right price with the knowledge to help out your customers, keep you the fantastic work. Until next time. Regards
Thankyou for your service and help over the past few weeks. I collected my filters from the courier on Saturday and they were there waiting. I hope they are as effective as expected. It is a pleasure to see a business running with such efficiency and courtesy.
Received, installed and working, and my pond is getting clearer as I watch - nice work, guys! Appreciate the quick service. Rgds
Hello, Just wanted to say thank you very much for the speedy delivery of my order and the nozzle, my parents are very happy. I will recommend RATB to everyone. Thanks again,
I wanted to send you a huge thank you. The way you dealt with the issue was
superb. The customer experience was great and your follow up as promised.
Too often we complain about crappy service and ignore great service.
All the best. I'm going to go on google and leave a 5 star as well.
All the best
Thanks for prompt delivery!! Next day is unheard of these days!
Thankyou for the recent supply of the pond liners. The material was perfect for the application, was easy to handle, and the installation / tech info available from your website made it easy for our crews to do the install. We were so impressed we have taken the material to another client for use on their projects. Thankyou for your help and assistance.
Thanks for a most prompt delivery of the sponges and fountain head thingy...Just what I was after!
No wonder I keep coming back!
Regards Benita H
I placed an order on Tuesday evening. Received package on Thursday morning. Excellent, speedy service and high quality products. The UV Clarifier has been installed and is chugging away by the pond. Thank You
Monday night I made a query on your website about a pump and filter. Last night (Tuesday) I had your reply, and I ordered what I needed through your site at about 9PM, and specified standard delivery. The pump at filter were on my doorstep when I got home at 5:30pm tonight (Wednesday). Holy smoke - DJ's can't even do that. What's the express delivery like - does the stuff get here the day before I need it? One "attaboy" to all concerned for the excellent service and support from your company and web site. This is what will make the "world wide wait" worth the wait. Regards,
Thank you for providing such an excellent service. My husband was very very impressed. He is not “into” the internet – usually spends time doing searches for things and they don’t work . . . . . Considering I have had your price list since April 2002 and he said he would get around to purchasing a pump - he was very impressed that in five minutes without leaving the house we had made the purchase from a very good selection of pumps. We have a 1000 S Cascade pump that we have had for many many years and have been very pleased with its performance and reliability. Cheers and thank you again.
Great service, order impeller late thursday part arrived friday. Coulnt ask for more. Leaving for Adelaide today (Sat) so will have everything working before i leave. Thanks again,
Brilliant service once again. I have called the call centre already and paid by Visa card. Regards
Just a quick note to let you know that the 24v pump I ordered after our phone conversation early week arrived on Friday. I set it up straight away and it is functioning very well. Many thanks for your help and advice. Regards
Hi. I just wanted to say thanks for the fantastic sales support. I recently made a warranty enquiry and claim which was dealt with in a prompt and very professional manner.
Hello, Just a note to tell you how impressed I am with your service. I have received the sprayer today (even though I only ordered it yesterday), and appreciate the presents (writing paper & envelopes) included. I am adding your website to my browser favourites, and am telling my colleagues and friends about how good you guys are. Regards and best wishes.
Thank you for your help with this order and raising the Paypal refund for the patches that were not required. We actually wish we did have your brand of pond liner as your service is so helpful and we have greatly enjoyed working with you on this. Thanks again.
Just a quick thankyou for your very good service. I made a limited knowledge phone call asking for advice and received an answer in easy to understand format. I then placed my order on Christmas eve and received delivery on 2/1/07. I have now installed my transformer and have nearly completed my pond. Once again thankyou once again for you excellent service.
Just to say thanks for the excellent service regarding the 3000LV pump. It arrived in good order at 9.00am yesterday (Tuesday). Please pass on my thanks also to Peter who took the original order on Saturday. Thanks again,
Thanks for a great service! Being able to deal online and so prompt a service was a luxury. cheers again rock type people. Expect more of my business.
You guys have great customer service. I will continue to always buy my pond supplies from you and recommend you to others. I was going to ask if you normally have problems with these bulbs as I am planning to buy more once I test if the light output is sufficient.
Thanks again. Regards,
Thank you for the prompt delivery today of my retractable hose. Very good service. Caroline R
Good Morning. My partner and I purchased from you a Blagdon weed controller. We are writing to you to say thank you this product is amazing and in over 2 weeks has cleared up our header pond, rill and bottom pond. The fish and plants are much happier and we are over the moon.
Have a wonderful day. Kind Regards.
I recently purchased a 9w PL-S TUV lamp on 19/10/08. I would like to thank you on your prompt service as i recieved the product today 22/10/08 . I still can't believe how quick i got it. Much appreciated
Just thought I would send some feedback on my recent purchase....
It was the BEST online sales experience I've had in terms of ease and efficiency!! Ordered last Friday....by end of day had notification of shipping and goods delivered next business day!
Congratulations!! Very impressive. Thanks
Thanks for the great service Team, for such a small order. Arrived this morning, very quick. Cheers.
I just want to say thank-you for providing such a great service have now brought two items now on two separate times & I could not fault your service either time & thus would recommend your business to any of my friends that need what you guys sell.Again thank-you One very happy customer.
Thank you for prompt dispatch & delivery. It arrived today. regards
Fantastic service people! I don't normally shop on the internet but on Sunday I went to the local Bunnings store to look for these parts because it's where we bought the sprayer. Was told it was a special order. Got to the special orders counter and was told "Sorry we don't have anyone on today who can process it. Come back tomorrow." That's a half hour (each way) drive just to order a part so I called on Mr Google and found you folk. Your website is now bookmarked and Bunnings won't be getting any more garden equipment orders. Thanks David
Thank you for garden sprayer which I picked up from the Orange PO. and your prompt service. I liked your packing--recycled in very efficient manner. (I regard myself as a Greenie with pride).
However, blackberry brambles have increased on our small property, so your sprayer will be used tomorrow morning provided there's calm conditions.
I like the fact that the spray head is adjustable from a jet to a mist, but I'll see how it works in the field tomorrow.
Thanks again for your prompt service--as the season is late, and time is the essence.
Graeme, The pump arrived before your email did!! Thanks for the great service and prompt delivery - I'll be recommending your business to others. Regards,
Just a note to thank-you for fast and efficient service in sending me a replacement rotor for my older model Hozelock 1000. I was very happy to receive the kit the day after my order. Unusual service in my experience. Thank you again
Goods received thank you very much Regards
Thank you for your prompt and secure service. Received the product yesterday and I'm really impressed. More power to your company! Regards,
Good Day! Once again thank you for the quick delivery. Regards,
Pump has arrived safely, set up and working beautifully first go. Thanks for your great service.
Just to let you know that I received my quality item. Thank you for your quick and hassle free service. I will be buying items from you again when needed.
Good Morning RATB, Thank you for the great Hozelock Pressure Sprayer. Anyway the unit is just fantastic, great manufactured unit, and works a treat. I received it yesterday 7-12-2007. It is great to see that not all things are made in CHINA, at least this one might last longer than the cheap imported rubbish that is flooding the Horticulture Market. Thank you again, May you Have a Merry Christmas and a Happy New 2008 Cheers............
Please pass on my thanks to your team for such prompt and reliable service.
Many thanks, Graeme
Hi,got my order.Can’t believe how quick you were.Ordered sunday received tuesday.Brilliant.Thankyou so much
Many thanks........... You folk are unbelievable....I only ordered the pump on Friday and the jolly thing is here and in and working less than one working day after I placed the order! Is Superman working for you or do you have a post office truck ready and waiting. I must confess that I originally purchased a pump from that big hardware store (B..........s) and the staff there knew nothing and when I got the thing home it was unable to meet my requirements so I took it back to see if they could get in a bigger one to do the job and (yep you guessed it) they had to ring the supplier and seek a recommendation. Then I would have had to wait for them to get it in so....... I took a punt on your web site after "Googling my way in " and lo and behold you guys had all the specs listed so I placed an order to match my needs and it's here.......bloody hell....nobody performs that well............thanks again...you've won my future business! Merry Christmas !
Thank you so much for such prompt, friendly service. You’ll be pleased to know that our Hoselock is already in place and in use.
Thank you for the prompt service. I received this order at about 1.30pm. That is what I call real service seeing I only ordered it yesterday arvo. I will now amuse myself by rebuilding my filter.
Have been away for a few days and now have the pump. I must say that your attention on this relatively minor purchase has been outstanding. We will be back and have already talked about your service to our friends. Many Thanks. Have a Happy and Safe Christmas and I hope your business prospers in '04
Received Pond balance today & applied it to the pond. Thanks for the excellent service - it couldn't have been any faster! Regards,
Thanks to all at Rock Around the Block for great service several days ago. My "Resun" fish pond pump was calling for attention by trying to vibrate the fish into the air. A new impeller was the thing required. My wife said "go and get a new one from Bunnings" but I remembered that several years ago I had quick service from "Rock around the Block". In fact I believe someone delivered a part to our house on the way home from work! So onto the net and a quick call indicated that the old business premises was no longer and the internet was the way to go. An order placed at around 1030 in the morning had the part at my home at 1600 in the afternoon and the fish happy soon after. It is a bit easy to overlook good service these days, people would rather complain about the bad experiences. But credit where credit is due! While it is not exactly the "sale of the year" I thank all at your business for the prompt service. Sincerely
For the record I must let you know that my interaction with your company via the net has been my best experience thus far. It is very professional. Thank you and best regards,
Just a short note to let you know I have the pump working (Hozelock Easyclear 3'n1 Low Voltage) in a bathtub garden pond and am really pleased ,the water has started to clear up after only 3 days. Thank you very much.
Congrats to you and your team for great service - parcel arrived just now. With this level of service your online business is sure to succeed! Cheers
Good morning Phil. Just wanted to tell you that I received the replacement Hozelock sprayer this morning and I'm happy to report that it appears to work well.
Thank you for your excellent customer service in quickly responding to my problem. Very Much appreciated. Thank you also for the complimentary spray wand. That was completely unexpected and a very much appreciated gesture. Based on this experience with Rock Around The Block I will not hesitate to buy from you again should the need arise.
Your prompt, friendly, understanding and professional service was refreshing and therefore confirmed to me that buying online can be a satisfying and rewarding experience.
Not a question. A thanks. Here I am, someone who knows very close to nothing about pumps. I needed a cheap, small part to get my landlord's pump going. Phil talked me through what I needed, sold me the part, made sure it got delivered quickly, and helped me solve a tech problem afterwards. Terrific service for a next-to-no-profit item. What is he like on important stuff? So thanks to Phil and Rock Around the Block. I have two close friends who are architects and they are SO going to hear about you guys! Kind regards,
Short message only to confirm receiving the Hozelock Air Pump 45. It works fantastic, easy to assemble, tremendous air flow out of two stones located about 2.5 m away left and right of the pond using only 2 outlets. Very low noise level. A very satisfied customer. I will be recommending your products. Many Thanks.
Hi Phil, I have received my roll of EPDM (next day!). The courier called to confirm a delivery time and helped get it into the ute. Great service thanks. Regards
I just wanted to thank you for your efficient service. I asked yourselves along with 3 other companies the same question in relation to advice on purchasing a pump for my fountain. I received a reply from yourself the same day and i am still waiting on a reply from the other 3 companies from close to a week ago. I ordered the product from yourself and received a quick delivery and a perfect pump that has solved my problem. I just wanted to thank you for your help and your prompt service as it is so hard to find these days and it is truly appreciated. Many thanks.
I would like to thank the gentleman who took the trouble to 'phone me this morning in answer to my E-mail re problems with my pump. I made the adjustments that he recommended and at this stage everything appears to be working OK. Thanks for your professional attitude.
UNBELIEVABLE SERVICE. GREAT WORK GUYS. THANK YOU. CHEERS
Thank you so much. Polite efficient service. Ordered part one day and received it the next day. I am now back in action in the garden. Would highly recommend your business. Thank you again.
Hi all Thank you for your prompt attention to a very small order. I have no hesitation in recommending your firm as being number 1in all applications of a truly professional online business. Your web page is smooth and easy to work. Thanks again to all you team.
The purpose of this email is to extend my sincere thanks for the prompt processing of my order for a Hozelock hose reel that I ordered late last week. That it arrived first thing this morning is an amazing effort and a credit to your company and to your staff. Based on the fantastic service you provided, I will have no hesitation in referring your company to my friends and neighbours. Again my thanks.
Yours most sincerely,
Good morning - thankyou so much for such a great service. The lights are fabulous! And I look forward to purchasing from you in the future! I will certainly be recommending you to my family and friends. Kind Regards.
Thank you for your prompt service. I ordered a part for my pond pump on Friday and it was at the Post Office for collection Monday afternoon. I was amazed and soooooo pleased. (and so were my fish). I am still waiting for another parcel from another source which was charged to my credit card 12 days ago!!! KEEP UP THE GOOD WORK. Service means a lot to me and to many others.....as you are obviously aware. Thank you so much again and have a good day!!!
To the RATB Team,
This is just a courtesy email to say thankyou for the incredible customer service. I placed my order yesterday and received it today... amazing :-). I am also very impressed with the quality of the Hozelock garden hose I received and would gladly do business with your company again. Thankyou!
Thank you for your prompt and efficient service. I will certainly buy from you again and recommend your company to others. Regards
Dear RATB, Just a line to let you know I received the new rotor and impeller, as such, my Hozelock pump is now working perfectly. I wish to thankyou for the efficient and diligent manner in which you dealt with my pump problem. It is a refreshing change to find someone who is interested in their field and who enjoys helping people. Thank you again, Kindest regards.
I have just received my order for an Aqua Nova NFP10000 pump this morning. I would like to thank you for your very prompt and efficient handling of
this purchase as well as the helpful advice that Phil gave me when I rang 10 days prior to placing my order. I will certainly contact you again should I need any of your fish pond
products and recommend you to anyone I know who has a pond. Once again thank you.
I have received the 36W ballast module and it works perfect. I would like to take this opportunity to thanks you for your patient and go all your way to help me. I really appreciated your help.
Thanks and Regards,
Just a quick thanks for the excellent service regarding O/N W3973 . The packaging was more than I expected and the globes all arrived safely. Once again thanks I will certainly be recommending you.
Thanks very much for the very prompt delivery of the pond pump. We much appreciate it. It has made our pond/rock-waterfall look sensational! Regards.
Just wanted to let you know that the O ring fixed the leak and all is working well Thanks again for your help and your excellent service. regards
Hi RATB, just a quick email to let you guys know what a great service you offer. I ordered 2 Hozelock 2'in 1 Garden Reels and a Hozelock Multi Spray Nozzle on Thursday 22 Oct and received them on Monday 26 Oct!! How good is that!! Not to mention what great quality both products are!! Thanx again..
Received the order, thank you very much. We installed everything on Wednesday and it looks great. Thank you so much for your assistance and prompt action. Look forward to doing future business with you. Cheers
Parcel arrived. Thank you so much. That was amazingly fast delivery and it looks as though it will be great.
Hi there at RATB, My order arrived today, thank you for your outstanding customer service!:-) Kind Regards.
The delivery took place so early, thankyou for your prompt service.
"I'm a return Customer of Rock Around The Block and I will continue to shop with them. The customer service together with their product knowledge is exceptional. Although I'm in Victoria, I will not hesitate to shop online with them as I trust that the products they sell and ship are of the highest quality. Your staff have proven to care about their Customers and that goes a long way in my book. You Rock, Rock Around the Block".
Just sending you a thankyou for your promt and efficient response to my pump problem. Over the many years I have dealt with companies who show absolutely no interest when it comes to dealing with warranty or other problems faced by their customers, That is till I started buying pumps from R.A.T.B. Again many thanks for fixing me up in such a short time with minimall disruption to the Ecosystem in my pond.
Thankyou for your prompt and efficient service, I am very impressed. Regards
I just wanted to thank you very much for the new pond pump. It arrived safely.
I don’t know where I would have ended up if it were not for your kindness.
A BIG thank you.
The delivery was smooth, communication excellent, and packaging very well
done. You are awesome!
I ordered this lawn mower recently and I just want to say thank you very much for such an excellent and fast service. It arrived last Tuesday! And the lawn mower is great as well.
I cannot thank you enough for all your help. The quickness of all your email replies, and the speed in which I received the impellers has impressed me greatly. Would you believe me if I told you a local Aquarium was going to do me a favour of only charging me $60 for one impeller????
You supplied 3 including delivery for half the price of their 1. Guess who won't be getting any of my business in the future! When the time comes to replacing my two existing pumps with one stronger one, you will be my first port of call. I will also spread the word amongst my family and friends.
You have been so helpful. Thanks again.
THANK YOU !!! A huge and very belated thank you for solving the leaking pond on and off for over seven years is now waterproof !!!! The Firestone liner that you arranged for us, advised us on and even permitted us to collect same day, is wonderful. Fish and plants are happy, the water bills have dropped and I am ecstatic that I do not have to keep emptying and refinishing the pond. It is now trouble free, looks gorgeous and al we need to do is feed the fish on occasion and sit back and enjoy it ! Sincere thanks and best regards
I received my Hozelock Auto Reel today. Thank you for your quick delivery. The article arrived in excellent condition. It's nice to deal with companies like you as you have a commitment to buyer satisfaction and really good service. I have bought a number of items from you and always get fantastic customer service. I have, and will continue to recommend you to anybody and everybody....Regards Mic
Pump arrived ok. Works a treat. Eparcel tracking great idea. Will use you and eparcel again Thanks
Hi Guys, I ordered an impeller on Monday and it arrived on Tuesday. Fantastic service. My waterfall stopped working as the impeller in my Hozelock 3000 destroyed its self on Monday Morning after about 3 years. That's really good going. As I said the new impeller arrived on Tuesday and after installing it the waterfall is working really well. I will be building another pond in my back garden soon (you can't have TOO many ponds) and I will certainly be buying a pump and accessories from you. Great service guys. Kind Regards
Good customer service deserves to be recognised so I wanted to leave some feedback. My order arrived super fast, even interstate. When I emailed an after sales question the response, again, was super fast and friendly... Phil was extremely helpful. Thank you :)
Fantastic Service, you are amazing!
Thank you..... just thought i would email you to let you know I received the pond vacuum cleaner today..thank you for sending so fast
WOW!!! thanks Derek! excellent service!!!
Thank you for your excellent service - all problems fixed, pump and filter installed, waterfall flowing, pond looks great. I'll certainly give you a call for other supplies. Kind regards
The pump arrived,now thats what i call service order one day arrive the next,***BRILLIANT*** Will definately deal with you again and would reccommend you to anybody. Thank you. Regards
Thank you so much for sending those spare parts, you are a legend, its up and running perfectly finally!! Always recommending your shop to people who ask us about ponds, in fact my brother in law set up his pond with Rock around the block.
Thanks so much again.
Thanks guys. The Hozelock auto garden hose reel arrived this morn as promised and is now installed. great product great service, you can give yourselfs a pat on the back. Best wishes
Hi Phil, I got the replacement pond pump this morning, and now my little pond is alive again. Thanks again for your assistance. Cheers.
Thank you for your excellent & prompt response. I intend to order the Bioforce 9000UVC. The local aquarium shop has a cast of thousands hell bent on quick sales but little good advice. Well bad luck to them and good luck to you. Thanks again.
Just a note to thank you for the outstanding service you provided in fulfilling my order.
The hose reel arrived this morning, well packed and in perfect condition. In just over 24 hours from placing the order on-line.
I was not expecting to receive it until early next week.
I would definitely recommend your company based on my experience.
Liner arrived yesterday in (apparently) good condition but will confirm after installation this weekend. Thanks for your good service. Regards,23/1/2006
Update - Fitted liner over the weekend. Very pleased that I decided to spend a bit more money (3 times the price actually) and do it right.
The rubber liner was much easier to install than PVC as it stretches to reduce the number of wrinkles and looks a great job. I don't even have to worry about the Corellas pecking their way through it. Thanks for your assistance - I will certainly be looking to do business with you again.
Wow seriously exceptional service
Thanks a million
Couldnt be happier
Just to confirm I have received Order W3830. The 2 filters arrived this morning! Thanks for your great services and fast delivery! Regards,
I have had a number of dealings with you in recent weeks in both sales and service and find you one of the most professional organisations I have ever dealt with Thank you.
I received the item today moring, what a great service. The entire process was very smooth and comfortable. I will recommend you to my friends as well.
"I placed the order lunchtime yesterday.The parcel with the loppers arrived safe and sound at 7:30 this morning.
And of course the Fiskars loppers themselves are as good as i expected them to be.Full marks!"
I have just received a pond pump from you, & felt that I must commend you all there for the advice I got on the phone, as well as the very fast delivery to here.This kind of service is becoming quite rare now, so it's good to know that it still exists. Many thanks to all the team there. Regards,
(---the pump is doing the job perfectly.)
I placed an order for a pump and accessories at lunchtime yesterday. It was delivered this morning. You saved me two hours travel and $8 in petrol. How good is that? Well done. Best Regards
Hi, Just a note to say thanks for the Hozelock 2415 Compact Reel. It arrived safe and well packed. I am very pleased with the quality and its great to do business. Will keep your contact and pass it on to others.Cheers and goodluck.
Hi....I wish to thank you for the prompt delivery of my phone order made on 29/8/2014. The 12.5mm X 50metre Hozelock Flexi Plus garden hose with the necessary fittings to suit were received the next working day after ordering.....FANTASTIC service.....Thank You.....Robert
Hi just a short email to say we received our pond pump it is great just as we ordered and
fast delivery great price also Kind Regards
Pond Liner arrived today, thank you for your prompt service, I look forward to dealing with you again if this an example of the way you guys do business. Thanks again.
Guys! Congratulations on your incredibly rapid service, I received the filter yesterday morning (5th Nov) having placed my order only the night before. Regards
The service that your company offers makes all others look pretty ordinary.
We just wanted to let you know that the new replacement pump you sent us has been reconnected and is pumping just fine!! Many thanks for your prompt and professional response!!!
Kind regards and thanks again!
Thank you for your fast and helpful service, will definitely use your service again
Just a quick thank you. I had a problem with my new Hoziolock pump and hose. All is now well with the new hose and pump chamber fitted. Your service is terrific.Regards
Message to Philip, Thanks for your help, the part you've (Hozellock cascade 2000/3000 impeller 3408) sent was the right one and worked like a charm without any difficulty. Your knowledge and assistance is most appriciated.
Your service is very efficient, I appreciate the professionalism. Regards
Derek/Phil. I have recently purchased my pond liner, pump and bioforce filter from your company. I write to thank you guys for the superb customer service and post sales service that I have received. Whenever I have a technical issue with the liner, pump or other sundry matters I have always received the best practical advice from your team.
If there is any exemplary customer service that any company wish to emulate, Rock around the Rock stands shoulder high above the others.
I run a company with 4 staff and have passed on to my staff that they should emulate Rock Around The Rock customer care if we are to grow and prosper.
My Japanese garden is taking shape and I am pleased for your expert advice.
Package received it's all good - wouldn't hesitate to recomend you to friends, great service. Cheers
Just a short note to let you know I have received the order as requested.
I am really impressed with the service and speed of delivery. Your website is also easy to navigate.
Thanks and regards
Hi I received my order. Very Happy. Great price. Great service. Thank you!
Hi guys. Order arrived - all correct. Thanks very much for your great assistance.
Just wanted to let you know that the pump arrived today and once again I am extremely pleased with the service you have provided. Good price, terrific communication, and very fast delivery. Well done to all involved. With grateful thanks
Delivery in less than 24 hours, products are excellent and as you stated unopened in their original packaging and your prices are competitive, can't ask more than that, I'll be back.
Our order arrived today - thanks for the prompt delivery. Also thanks for combining the 2 orders we placed and refunding the 2nd lot of postage. If I need anything else - I know where to go. Have a good Xmas guys!
Thankyou for your mail and I am delighted to report the my pump arrived safely today. The manner in which my order has been processed is impressive and speaks well of your company... Thanks again for the prompt processing of my order and dispatch of the pump. Cheers
That was quick. I love your website and think I'll be back from time to time! I read on the website that you normally dispatch in 24 hours, so it should arrive sometime this week? Thanks again,
Pump picked up today and installed.
Many thanks prompt handling your end.
Just a quick email to say Well done on your fast, reliable service in a recent order I placed. I would definately use your company again.
A VERY BIG THANK YOU PHIL VERY MUCH APPRECIATED. I FEEL VERY HAPPY KNOWING YOU ARE THERE TO BACK ME UP. REGARDS.
Thanks guys I am most impressed with your service with my delivery arriving in less than 24 hours. regards
Hi Guys, Thank you very much for the prompt service. Best Regards
Hey guys just giving you some feedback. I found you guys via Amazon and ordered a brush hook. It arrived in 2 days. Really fast dispatch and the tool is awesome. Going to order direct from you in future. Keep up the good work
Thank you, got my stuff. Will definitely order from you guys again; Have a good one; Cheers, Susan
Hi there. I wanted to say thank you for a great product and great customer service. Trying to decide which Fiskars lopper best suited my needs (and with no help whatsoever from a certainI hardware store known for its sausage sandwiches ...), I chatted online with one of your staff, placed my order and voila! Delivery to my door within a few days. So simple and so satisfying to attack all those pesky branches with ease using my wonderful FIskars lopper!. Thank you Rock Around The Block. You guys are brilliant. Now, if only you sold household plumbing supplies too :)