Customer Service

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The purpose of this email is to extend my sincere thanks for the prompt processing of my order for a Hozelock hose reel that I ordered late last week. That it arrived first thing this morning is an amazing effort and a credit to your company and to your staff. Based on the fantastic service you provided, I will have no h....

Hi. I just wanted to say thanks for the fantastic sales support. I recently made a warranty enquiry and claim which was dealt with in a prompt and very professional manner.
Thanks again,

Can I just compliment you on your after sales service, replacement part arrived within a few days of reporting fault , It is a pleasure to deal with your company


I received my Hozelock Auto Reel today. Thank you for your quick delivery. The article arrived in excellent condition. It's nice to deal with companies like you as you have a commitment to buyer satisfaction and really good service. I have bought a number of items from you and always get fantastic customer service. I hav....

I have been buying products from Rock Around The Block for years now. Their products are second to none and they back their products with excellent customer service. Nothing seems to be a problem for these people. Yes, you can buy products from big department store type hardware that sell cheap products but why would you....

Fantastic service people! I don't normally shop on the internet but on Sunday I went to the local Bunnings store to look for these parts because it's where we bought the sprayer.  Was told it was a special order.  Got to the special orders counter and was told "Sorry we don't have anyone on today who can proces....

Thank you for garden sprayer which I picked up from the Orange PO. and your prompt service. I liked your packing--recycled in very efficient manner. (I regard myself as a Greenie with pride).
However, blackberry brambles have increased on our small property, so your sprayer will be used tomorrow morning provided th....

Thank you so much. Polite efficient service. Ordered part one day and received it the next day. I am now back in action in the garden. Would highly recommend your business. Thank you again.

I ordered this lawn mower recently and I just want to say thank you very much for such an excellent and fast service. It arrived last Tuesday! And the lawn mower is great as well.


Pump picked up today and installed.
Many thanks prompt handling your end.

I have received the 36W ballast module and it works perfect. I would like to take this opportunity to thanks you for your patient and go all your way to help me. I really appreciated your help.
Thanks and Regards,

Just a quick email to say Well done on your fast, reliable service in a recent order I placed. I would definately use your company again.

Just a short note to let you know I have received the order as requested.
I am really impressed with the service and speed of delivery. Your website is also easy to navigate.
Thanks and regards

Good customer service deserves to be recognised so I wanted to leave some feedback. My order arrived super fast, even interstate. When I emailed an after sales question the response, again, was super fast and friendly... Phil was extremely helpful. Thank you :)

Thank you for your clear, concise and prompt reply.  You have made more sense in one paragraph than all the experts I have spoken to thus far. Many thanks for you efforts. Kind Regards.

Fantastic Service, you are amazing!

Hi I received my order. Very Happy. Great price. Great service. Thank you!

Hi just a short email to say we received our pond pump it is great just as we ordered and
fast delivery great price also Kind Regards

Wow seriously exceptional service
Thanks a million
Couldnt be happier

Hi guys.
I wanted to send you a huge thank you. The way you dealt with the issue was
superb. The customer experience was great and your follow up as promised.
Too often we complain about crappy service and ignore great service.

All the best. I'm going to go on google and leave a 5 star as w....

Many thanks again, pump fixed and going well, light cleaned and silicon spray on o rings/ seals.
Mum said to pass on her thanks too
Kind regards

I just wanted to thank you very much for the new pond pump. It arrived safely.
I don’t know where I would have ended up if it were not for your kindness.
A BIG thank you.
Kind regards,

The delivery was smooth, communication excellent, and packaging very well
done. You are awesome!

"I'm a return Customer of Rock Around The Block and I will continue to shop with them. The customer service together with their product knowledge is exceptional. Although I'm in Victoria, I will not hesitate to shop online with them as I trust that the products they sell and ship are of the highest quality. Your staff ha....

Hi....I wish to thank you for the prompt delivery of my phone order made on 29/8/2014. The 12.5mm X 50metre Hozelock Flexi Plus garden hose with the necessary fittings to suit were received the next working day after ordering.....FANTASTIC service.....Thank You.....Robert

THANK YOU !!!  A huge and very belated thank you for solving the leaking pond  on and off for over seven years is now waterproof !!!! The Firestone liner that you arranged for us, advised us on and even permitted us to collect same day, is wonderful. Fish and plants are happy, the water bills have dropped and I....

Hi,got my order.Can’t believe how quick you were.Ordered sunday received tuesday.Brilliant.Thankyou so much

Thank you so much for such prompt, friendly service. You’ll be pleased to know that our Hoselock is already in place and in use.
Regards, Marg

Good morning Phil. Just wanted to tell you that I received the replacement Hozelock sprayer this morning and I'm happy to report that it appears to work well.
Thank you for your excellent customer service in quickly responding to my problem. Very Much appreciated. Thank you also for the complimentary spray wand. T....

Thanks for a most prompt delivery of the sponges and fountain head thingy...Just what I was after!
No wonder I keep coming back!
Regards Benita H

Hi Guys, I ordered an impeller on Monday and it arrived on Tuesday. Fantastic service. My waterfall stopped working as the impeller in my Hozelock 3000 destroyed its self on Monday Morning after about 3 years. That's really good going. As I said the new impeller arrived on Tuesday and after installing it the waterfall is....

Just a note to thank you for the outstanding service you provided in  fulfilling my order.
The hose reel arrived this morning, well packed and in perfect  condition. In just over 24 hours from placing the order on-line.
I was not expecting to receive it until early next week.
I would definitel....

Thank you for the prompt delivery today of my retractable hose. Very good service.  Caroline R

Please pass on my thanks to your team for such prompt and reliable service.
Many thanks,  Graeme

Hi Phil, Thank you very much for repairing the mower. I will be very careful with it in the future. I would like to you add this to the testimonial page for RATB if you would like:

"I would like to express my sincere thanks to Phil and the team for the service in helping troubleshoot our recently purchased mower.....

I have just received a pond pump from you, & felt that I must commend you all there for the advice I got on the phone, as well as the very fast delivery to here.This kind of service is becoming quite rare now, so it's good to know that it still exists.  Many thanks to all the team there. Regards,
(---the p....

I received the item today moring, what a great service. The entire process was very smooth and comfortable. I will recommend you to my friends as well.

Thank you for your fast and helpful service, will definitely use your service again

I have just received my order for an Aqua Nova NFP10000 pump this morning.  I would like to thank you for your very prompt and efficient handling of
this purchase as well as the helpful advice that Phil gave me when I rang 10 days prior to placing my order.  I will certainly contact you again should I nee....

Thankyou for the recent supply of the pond liners.  The material was perfect for the application, was easy to handle, and the installation / tech info available from your website made it easy for our crews to do the install.  We were so impressed we have taken the material to another client for use on their pro....

Monday night I made a query on your website about a pump and filter. Last night (Tuesday) I had your reply, and I ordered what I needed through your site at about 9PM, and specified standard delivery. The pump at filter were on my doorstep when I got home at 5:30pm tonight (Wednesday).   Holy smoke - DJ's c....

Thankyou for your service and help over the past few weeks. I collected my filters from the courier on Saturday and they were there waiting. I hope they are as effective as expected.  It is a pleasure to see a business running with such efficiency and courtesy.

Graeme, The pump arrived before your email did!!   Thanks for the great service and prompt delivery - I'll be recommending your business to others.  Regards,

Just to say thanks for the excellent service regarding the 3000LV pump. It arrived in good order at 9.00am yesterday (Tuesday). Please pass on my thanks also to Peter who took the original order on Saturday.  Thanks again,

Thank you for providing such an excellent service. My husband was very very impressed. He is not “into” the internet – usually spends time doing searches for things and they don’t work . . . . . Considering I have had your price list since April 2002 and he said he would get around to purchasing a....

Your service is very efficient, I appreciate the professionalism.  Regards

For the record I must let you know that my interaction with your company via the net has been my best experience thus far. It is very professional.  Thank you and best regards,

Thankyou for your mail and I am delighted to report the my pump arrived safely today. The manner in which my order has been processed is impressive and speaks well of your company... Thanks again for the prompt processing of my order and dispatch of the pump.  Cheers

Thank you for your prompt and secure service. Received the product yesterday and I'm really impressed. More power to your company!  Regards,

Good Day!  Once again thank you for the quick delivery.  Regards,

Pond Liner arrived today, thank you for your prompt service, I look forward to dealing with you again if this an example of the way you guys do business. Thanks again.

Have been away for a few days and now have the pump. I must say that your attention on this relatively minor purchase has been outstanding. We will be back and have already talked about your service to our friends. Many Thanks. Have a Happy and Safe Christmas and I hope your business prospers in '04

Hello Rock around the block staff,  I'd like to commend you on your level of service and speed of delivery, your webpage is the best page I've seen not only for product pricing, but also assistance via your forum, your in store service is extremely good, with knowledgable and more inportantly helpful staff, we are i....

I cannot thank you enough for all your help. The quickness of all your email replies, and the speed in which I received the impellers has impressed me greatly.  Would you believe me if I told you a local Aquarium was going to do me a favour of only charging me $60 for one impeller????
You supplied 3 including ....

The delivery took place so early, thankyou for your prompt service.

The pump arrived,now thats what i call service order one day arrive the next,***BRILLIANT*** Will definately deal with you again and would reccommend you to anybody. Thank you.  Regards

Order arrived this morning.  Thanks for the prompt shipping of the order.  Good Service!  Regards

Received Pond balance today & applied it to the pond. Thanks for the excellent service - it couldn't have been any faster! Regards,

WOW!!! thanks Derek! excellent service!!!

Guys! Congratulations on your incredibly rapid service, I received the filter yesterday morning (5th Nov) having placed my order only the night before. Regards

That was quick.  I love your website and think I'll be back from time to time!  I read on the website that you normally dispatch in 24 hours, so it should arrive sometime this week? Thanks again,

I placed an order on Tuesday evening. Received package on Thursday morning. Excellent, speedy service and high quality products.  The UV Clarifier has been installed and is chugging away by the pond.  Thank You

Derek/Phil.  I have recently purchased my pond liner, pump and bioforce filter from your company.  I write to thank you guys for the superb customer service and post sales service that I have received. Whenever I have a technical issue with the liner, pump or other sundry matters I have always received the best....

Goods received thank you very much  Regards

Package received it's all good - wouldn't hesitate to recomend you to friends, great service.  Cheers

Thank you for your excellent service - all problems fixed, pump and filter installed, waterfall flowing, pond looks great.  I'll certainly give you a call for other supplies.  Kind regards

Just a note to thank-you for fast and efficient service in sending me a replacement rotor for my older model Hozelock 1000. I was very happy to receive the kit the day after my order. Unusual service in my experience.  Thank you again

Great service, order impeller late thursday part arrived friday. Coulnt ask for more.  Leaving for Adelaide today (Sat) so will have everything working before i leave.  Thanks again,

Parcel arrived. Thank you so much. That was amazingly fast delivery and it looks as though it will be great.

I just want to say thank-you for providing such a great service have now brought two items now on two separate times & I could not fault your service either time & thus would recommend your business to any of my friends that need what you guys sell.Again thank-you One very happy customer.

Thank you for your prompt and efficient service. I will certainly buy from you again and recommend your company to others.  Regards

Congrats to you and your team for great service - parcel arrived just now.  With this level of service your online business is sure to succeed!  Cheers

Liner arrived yesterday in (apparently) good condition but will confirm after installation this weekend. Thanks for your good service.  Regards,23/1/2006
Update - Fitted liner over the weekend. Very pleased that I decided to spend a bit more money (3 times the price actually) and do it right.
The rubbe....

You guys have great customer service. I will continue to always buy my pond supplies from you and recommend you to others. I was going to ask if you normally have problems with these bulbs as I am planning to buy more once I test if the light output is sufficient.
Thanks again. Regards,

I placed an order for a pump and accessories at lunchtime yesterday. It was delivered this morning. You saved me two hours travel and $8 in petrol. How good is that? Well done.  Best Regards

Brilliant service once again. I have called the call centre already and paid by Visa card. Regards

Just sending you a thankyou for your promt and efficient response to my pump problem. Over the many years I have dealt with companies who show absolutely no interest when  it comes to dealing with warranty or other problems faced by their customers, That is till I started buying pumps from R.A.T.B.&....

Pump arrived ok. Works a treat. Eparcel tracking great idea. Will use you and eparcel again  Thanks

Thanks for prompt delivery!! Next day is unheard of these days!

Thankyou for your prompt and efficient service, I am very impressed.  Regards

Pump has arrived safely, set up and working beautifully first go.  Thanks for your great service.

Thanks for a great service! Being able to deal online and so prompt a service was a luxury.  cheers again rock type people. Expect more of my business.

Thank you for your excellent & prompt response. I intend to order the Bioforce 9000UVC.  The local aquarium shop has a cast of thousands hell bent on quick sales but little good advice. Well bad luck to them and good luck to you.  Thanks again.

Just a quick note to let you know that the 24v pump I ordered after our phone conversation early week arrived on Friday. I set it up straight away and it is functioning very well. Many thanks for your help and advice.  Regards

Received the order, thank you very much.  We installed everything on Wednesday and it looks great.  Thank you so much for your assistance and prompt action.  Look forward to doing future business with you. Cheers

Thank you for prompt dispatch & delivery. It arrived today.  regards

Hi all Thank you for your prompt attention to a very small order. I have no hesitation in recommending your firm as being number 1in all applications of a truly professional online business. Your web page is smooth and easy to work.  Thanks again to all you team.

Just want to thank you so much for delivering our new pond pump last night. It was greatly appreciated and the fish are much happier....

Many thanks........... You folk are unbelievable....I only ordered the pump on Friday and the jolly thing is here and in and working less than one working day after I placed the order!  Is Superman working for you or do you have a post office truck ready and waiting.  I must confess that I originally purchased ....

Our order arrived today - thanks for the prompt delivery.  Also thanks for combining the 2 orders we placed and refunding the 2nd lot of postage.  If I need anything else - I know where to go.  Have a good Xmas guys!

I have had a number of dealings with you in recent weeks in both sales and service and find you one of the most professional organisations I have ever dealt with Thank you.

The service that your company offers makes all others look pretty ordinary.

Just a quick thankyou for your very good service. I made a limited knowledge phone call asking for advice and received an answer in easy to understand format.  I then placed my order on Christmas eve and received delivery on 2/1/07. I have now installed my transformer and have nearly  completed my pond.&nbs....

Hi Guys,  Thank you very much for the prompt service.  Best Regards

Thank you for the prompt service. I received this order at about 1.30pm. That is what I call real service seeing I only ordered it yesterday arvo. I will now amuse myself by rebuilding my filter.

Thank you for your prompt service. I ordered a part for my pond pump on Friday and it was at the Post Office for collection Monday afternoon. I was amazed and soooooo pleased. (and so were my fish).   I am still waiting for another parcel from another source which was charged to my credit card 12 days ago!!!....

Just to confirm I have received Order W3830. The 2 filters arrived this morning!    Thanks for your great services and fast delivery!  Regards,

Thought I'd let you know that the pump and light that I purchased (in March) for small water fountain is working well, thanks for your help.

I meant to write a while ago but I was very busy organising the event that we needed the power travel adaptors for! Just wanted to say thankyou for helping with order and delivering so quickly, much appreciated. Kind regards.

Just wanted to let you know that the O ring fixed the leak and all is working well Thanks again for your help and your excellent service. regards


Thanks for the great service Team, for such a small order. Arrived this morning, very quick.  Cheers.

I just wanted to thank you for your efficient service. I asked yourselves along with 3 other companies the same question in relation to advice on purchasing a pump for my fountain. I received a reply from yourself the same day and i am still waiting on a reply from the other 3 companies from close to a week ago. &nb....

Just a quick thanks for the excellent service regarding O/N W3973 .  The packaging was more than I expected and the globes all arrived safely.  Once again thanks I will certainly be recommending you.

Good morning - thankyou so much for such a great service.  The lights are fabulous! And I look forward to purchasing from you in the future!  I will certainly be recommending you to my family and friends.  Kind Regards.

Just a short note to let you know I have the pump working (Hozelock Easyclear 3'n1 Low Voltage) in a bathtub garden pond and am really pleased ,the water has started to clear up after only 3 days.  Thank you very much.

Hi Phil,  I got the replacement pond pump this morning, and now my little pond is alive again.  Thanks again for your assistance.  Cheers.

Short message only to confirm receiving the Hozelock Air Pump 45.  It works fantastic, easy to assemble, tremendous air flow out of two stones located about 2.5 m  away left and right of the pond using only 2 outlets.  Very low noise level.  A very satisfied customer. I will be recommending your ....

Hello,  Just a note to tell you how impressed I am with your service.  I have received the sprayer today (even though I only ordered it yesterday), and  appreciate the presents (writing paper & envelopes) included.  I am adding your website to my browser favourites, and am telling my colleagues an....

Dear RATB,  Just a line to let you know I received the new rotor and impeller, as such, my Hozelock pump is now working perfectly.  I wish to thankyou for the efficient and diligent manner in which you dealt with my pump problem. It is a refreshing change to find someone who is interested in their field and who....

Good Morning RATB,    Thank you for the great Hozelock Pressure Sprayer.  Anyway the unit is just fantastic, great manufactured unit, and works a treat. I received it yesterday 7-12-2007. It is great to see that not all things are made in CHINA, at least this one might last longer than the cheap importe....

Hello,  Just wanted to say thank you very much for the speedy delivery of my order and the nozzle, my parents are very happy.  I will recommend RATB to everyone.  Thanks again,

Thanks to all at Rock Around the Block for great service several days ago.  My "Resun" fish pond pump was calling for attention by trying to vibrate the fish into the air. A new impeller was the thing required. My wife said "go and get a new one from Bunnings" but I remembered that several years ago I had q....

Hi Phil,    Everything has arrived safely and all is working fine. Thankyou for your help amd assistance. Will not hesitate to recommend R.A.T.B.   All the best.   Regards

Thanks very much for the very prompt delivery of the pond pump. We much appreciate it. It has made our pond/rock-waterfall look sensational!   Regards.

Thanks guys I am most impressed with your service with my delivery arriving in less than 24 hours. regards

Not a question.  A thanks.  Here I am, someone who knows very close to nothing about pumps.  I needed a cheap, small part to get my landlord's pump going.  Phil talked me through what I needed, sold me the part, made sure it got delivered quickly, and helped me solve a tech problem afterwards.  T....

I would like to thank the gentleman who took the trouble to 'phone me this morning in answer to my E-mail re problems with my pump.  I made the adjustments that he recommended and at this stage everything appears to be working OK. Thanks for your professional attitude.

Thanks guys.   The Hozelock auto garden hose reel arrived this morn as promised and is now installed. great product great service, you can give yourselfs a pat on the back.    Best wishes

Just wanted to let you know that the pump arrived today and once again I am extremely pleased with the service you have provided. Good price, terrific communication, and very fast delivery. Well done to all involved. With grateful thanks

Hi Phil, I have received my roll of EPDM (next day!). The courier called to confirm a delivery time and helped get it into the ute. Great service thanks. Regards

Hi, Just a note to say thanks for the Hozelock 2415 Compact Reel.  It arrived safe and well packed. I am very pleased with the quality and its great to do business. Will keep your contact and pass it on to others.Cheers and goodluck.

Hi Richard, The Jebao 400 fountain pump arrived yesterday, works great. Wanted to say thankyou for the excellent service.  Regards

Hi guys. Order arrived - all correct. Thanks very much for your great assistance.

Message to Philip,  Thanks for your help, the part you've (Hozellock cascade 2000/3000 impeller 3408) sent was the right one and worked like a charm without any difficulty. Your knowledge and assistance is most appriciated.

Good Morning.    My partner and I purchased from you a Blagdon weed controller. We are writing to you to say thank you this product is amazing and in over 2 weeks has cleared up our header pond, rill and bottom pond. The fish and plants are much happier and we are over the moon.
Have a wonderful day. &....

I recently purchased a 9w PL-S TUV lamp on 19/10/08. I would like to thank you on your prompt service as i recieved the product today 22/10/08 . I still can't believe how quick i got it.  Much appreciated

Thank you..... just thought i would email you to let you know I received the pond vacuum cleaner today..thank you for sending so fast

Thank you for your help with this order and raising the Paypal refund for the patches that were not required. We actually wish we did have your brand of pond liner as your service is so helpful and we have greatly enjoyed working with you on this. Thanks again.

Just a quick thank you. I had a problem with my new Hoziolock pump and hose. All is now well with the new hose and pump chamber fitted. Your service is terrific.Regards

Thank you so much for your fantastic customer service, I have received the Fiskars weeders this morning right in time for Fathers Day. I will recommend you to all my family and friends.

Just thought I would send some feedback on my recent purchase....
It was the BEST online sales experience I've had in terms of ease and efficiency!! Ordered last end of day had notification of shipping and goods delivered next business day!
Congratulations!! Very impressive.  Thanks <....


Hi RATB, just a quick email to let you guys know what a great service you offer. I ordered 2 Hozelock 2'in 1 Garden Reels and a Hozelock Multi Spray Nozzle on Thursday 22 Oct and received them on Monday 26 Oct!! How good is that!! Not to mention what great quality both products are!! Thanx again..

Delivery in less than 24 hours, products are excellent and as you stated unopened in their original packaging and your prices are competitive, can't ask more than that, I'll be back.

Just to let you know that I received my quality item.  Thank you for your quick and hassle free service.  I will be buying items from you again when needed.

To the RATB Team,
This is just a courtesy email to say thankyou for the incredible customer service. I placed my order yesterday and received it today... amazing :-). I am also very impressed with the quality of the Hozelock garden hose I received and would gladly do business with your company again. Thankyou!<....

We just wanted to let you know that the new replacement pump you sent us has been reconnected and is pumping just fine!! Many thanks for your prompt and professional response!!!
Kind regards and thanks again!

Thank you so much for sending those spare parts, you are a legend, its up and running perfectly finally!! Always recommending your shop to people who ask us about ponds, in fact my brother in law set up his pond with Rock around the block.
Thanks so much again.

Received, installed and working, and my pond is getting clearer as I watch - nice work, guys! Appreciate the quick service.  Rgds

Hi there at RATB, My order arrived today, thank you for your outstanding customer service!:-) Kind Regards.

"I placed the order lunchtime yesterday.The parcel with the loppers arrived safe and sound at 7:30 this morning.
And of course the Fiskars loppers themselves are as good as i expected them to be.Full marks!"

Pond and Dam Liner

Geotextile Underlay

Propex® Geotextiles are manufactured to ISO 9001 quality assurance procedures.

Propex® nonwoven geotextiles are manufactured from the extrusion of fibres which are then laid down on a manufacturing “bed” and then needle punched to entangle the fibres such that a dimensionally stable product is formed. Some additional thermal treatment is then applied to further improve the strength of the geotextile. Because of this manufacturing process non-woven geotextiles are generally best used in applications of drainage, filtration and protection.

Polypropylene geotextiles are highly durable & resistant to all naturally occuring soil acids and alkalis, and unaffected by fungi or bacteria

We supply Propex® Geotextiles  - See product data sheet on each product.

Supplied as:

  • Propex AS501 grade (2m & 4m widths x 200m length rolls) or cut to length off the roll.
  • Propex AS801 grade (2m & 4m widths x 115m length rolls) or cut to length off the roll.
Geotextile Underlay

Common Applications:

  • As membrane protection
  • Clean worksite to prevent contamination of EPDM liner seaming & detailing processes
  • Stabilisation of driveways or terraces with slabs
  • As an impact sound suppression material under flooring
  • As drainage geotextile medium under temporary roads, permanent roads, parking areas and paths
  • As a protective cover over building materials
  • Also use Propex Geotextiles as an interlayer to avoid surface scratches. Use it in your sand box to separate sand from the soil. Use it as a wind shield, or to line your flower boxes. Even use it in the boot of the car as carpet - the list is endless
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